Frequently asked questions

Here you can find valuable information and answers to common questions
that arise during the review and usage of Momentum.

General topics

The main ones

For any inquiries, assistance, or feedback, our support team is here to help. You can reach us at the following email addresses:

General inquiries: info@mmtum.io

Privacy policy concerns: pp@mmtum.io

Subscription plans and payment inquiries: subscriptions@mmtum.io

Content or profile violations and other unpleasant issues: problems@mmtum.io

Business-related matters: business@mmtum.io

We strive to provide focused help and information tailored to your needs. Feel free to contact us anytime. We're here to assist you!

Momentum is a dynamic multimedia content platform showcasing authentic audiovisual content from the Balkan countries. It provides a unique opportunity for authors and content creators to share their work with a global audience.
Momentum was founded in 2020 with a clear vision and purpose. It was established by a team of filmmakers and industry professionals who recognized the need for a platform that supports and promotes the work of authors from the Balkan region in the audiovisual field. The current version of the platform was launched in 2023. It was founded in response to the challenges faced by Balkan authors in terms of limited visibility, access to diverse content, and sustainable opportunities for participation in art and commercial projects. The primary goal behind the foundation of Momentum is to foster a dynamic environment for Balkan authors, promote their work locally and globally, and contribute to the growth and recognition of the region's audiovisual industry.

Momentum is made for a wide range of individuals and organizations involved in the audiovisual field, particularly those with an interest in content creation and consumption related to the Balkan region. Our platform caters to the following audience:

Authors: Filmmakers, videographers, photographers, and musicians who create original content such as footage, images, music, and sound effects.

Content Creators: Individuals or organizations involved in content creation for various purposes, including filmmakers, video editors, graphic designers, and multimedia artists.

Content Consumers: Professionals in need of high-quality, authentic Balkan content for their projects, such as filmmakers, advertising agencies, production companies, educators, and digital marketers.

Organizations and Institutions: Writing schools, universities, cultural institutions, and private organizations that can benefit from accessing diverse Balkan content or recommending the platform to their students and members.

Partners and Collaborators: Other businesses, organizations, or professionals in the audiovisual industry interested in collaborating, co-innovating, or supporting the goals and vision of Momentum.

Whether you are an author looking to showcase your work, a content creator seeking inspiration and resources, a content consumer in search of unique Balkan content, or a potential partner wanting to contribute to the growth of the platform, Momentum provides a valuable space for you.

For partnership opportunities or any inquiries you may have, please reach out to our team through the contact information provided on our website at "Become a partner". We are open to collaboration and eager to explore mutually beneficial partnerships. If you have any further questions or specific request, please don't hesitate to reach out to our team at business@mmtum.io.
As a member of Momentum, you'll have access to exclusive data and insights related to the content market in the Balkan countries. We provide trends, analytics, and market research reports to help you understand the industry landscape and make informed decisions. If you have any further questions or specific request, please don't hesitate to reach out to our team at business@mmtum.io.

Content related

You can find detailed information about our content standards in the "Information" section available in the footer of our website. Additionally, for all technical requirements and our editorial policy, head to your author settings and navigate to the "Uploads" section in your content studio. There, you'll discover comprehensive guidelines to ensure your content meets our editorial standards.
Just sign up for a free account, explore our extensive libraries, and enjoy complimentary previews. If you're ready to download and use our premium content, check out our subscription plans for an enhanced experience.
Momentum focuses on collecting Balkan-related and created on Balkan teritory content to showcase the rich diversity and unique cultural aspects of the Balkan region. By curating content from this specific geographical area, Momentum aims to create a dedicated platform that promotes and preserves the authenticity, heritage, and creativity of Balkan authors and creators. This niche approach allows us to build a platform that resonates with both local and global audiences, providing a unique and immersive experience centered around Balkan culture and storytelling.
Momentum accepts various types of content, including footage, images, music, and sound effects, as long as they are thematically related to the Balkan countries. We actively encourage diverse, authentic contributions from professionals that highlight the richness and diversity of the region."

License related

Indeed! You have the freedom to edit the content to suit your creative vision. Whether it's trimming, enhancing, or combining, feel free to customize the content to meet your project's requirements.
Yes, you can! Momentum's license covers the use of content on TV and various media platforms. Your projects can reach a broader audience through television broadcasts and other media outlets.
Absolutely! Momentum's license allows you to use the content seamlessly in projects for live events. Whether it's a concert, festival, or any other live gathering, our content enhances your creative endeavors.
Yes, Momentum's license covers the use of content in commercial projects or advertisements, provided it aligns with proper use guidelines. Momentum is designed for creators working in audio-visual and graphic mediums. As long as your advertisement is in image, audio, or video format and is shared on any platform worldwide during your active subscription, our license will cover your usage indefinitely. For businesses with 10 or more employees planning a commercial campaign, please reach out to our Sales Team at business@mmtum.io to explore customized solutions that meet your specific needs.
Once you create a project using downloaded content and publish it in any media during your subscription, you can continue using that specific project in the same media and monetize it indefinitely, even after your subscription has expired. However, if you wish to use the same content in a different project within the same month or plan period, you would need to contact Momentum's support team at subscriptions@mmtum.io to inquire about obtaining an additional license using the ID of the asset and a little details about the case.
Momentum's guidelines for proper use encompass content suitable for publishing on social media, websites, broadcast networks, public theaters, and events accessible to a general audience. Additionally, it is imperative that all content is incorporated into creative and media projects. Users do not have the right to use the content as is; rather, they are permitted to integrate it into web series, videos, movies, sound design, music arrangements, graphic designs, presentations, social media posts, and other original creations. The license strictly prohibits the standalone use of content or presenting it unaltered as one's own work in trademarks, logos, songs, singles, concerts, or visual exhibitions.
Certainly! Every Momentum plan includes a sync license, providing comprehensive coverage for the use of assets in your projects. Momentum's license ensures unlimited use of the content across any web platform globally, encompassing both branded and commercial projects. This allows you to use the content on multiple channels, and your clients are also covered when they share the projects you've created.
Typically, our content is available through subscription plans, and we don't provide licensing for individual pieces. However, we offer a 'Custom Request' feature to connect you with our authors and provide exclusive licensing deals for the ordered content. Feel free to inquire about our enterprise deals for exclusive content access and licensing opportunities.
Choose from our diverse licensing options, including the Small, Steady, and Great Momentum plans, offering individual access to our expansive content catalog with the flexibility to use it on any platform worldwide. For larger-scale enterprise needs, explore our Enterprise plan, providing tailored solutions for businesses seeking comprehensive content access and licensing options.

Authors' features related

Authors on Momentum benefit from fair and competitive earnings. Our platform offers a system where authors are compensated for each download, ensuring that their creative efforts are rewarded. To explore detailed information about earnings, you can refer to the "Author Settings" and "Payment Settings" sections in your profile dashboard. Additionally, any specific inquiries about earnings can be directed to our support team at info@mmtum.io.
While Momentum welcomes authors from all backgrounds, we prioritize building a network with creators who produce content related to the Balkan countries. We aim to create a vibrant community deeply connected to the region, fostering collaboration, and showcasing the diverse creativity of Balkan authors. If your content includes Balkan locations, faces, events, any Balkan cultural elements, or is recorded within the Balkan territory, we invite you to be a part of our dynamic network and contribute to the rich tapestry of Balkan audio-visual content on Momentum.
The first grounders promotion offers exclusive perks to the early adopters of the Momentum platform. As the inaugural members of our community, the first grounders enjoy special privileges such as discounted subscription fees, price assurance, priority customer support, and the opportunity to actively shape the platform's features through the Quantum Council of Creations. Additionally, they gain access to beta versions, sneak peeks, and an entangled community engagement for three cosmic cycles. The promotion aims to recognize and reward the pioneering spirit of these initial contributors to the Momentum universe.
To activate your author's profile, navigate to your Account settings and click on 'Make me an Author' button. It's a quick and easy process that opens up a world of opportunities to showcase your creative work. For more detailed instructions, visit the 'Become an Author' page (find it in footer section) and watch the explainer video.
The Hall of Recognition is a special showcase for authors who activate their profiles and contribute by sharing their creative gems. By uploading your work by March 2024, your contributions will be prominently displayed, acknowledging your pivotal role as an early supporter.
Absolutely! Momentum provides an interactive platform for authors to connect with potential teams and clients. It's a vibrant community where you can share insights, collaborate, and network with fellow enthusiasts.
With Momentum, there is no limitation on the quantity of content you can upload. You have the freedom to showcase your creativity through a diverse range of audio, visual, and graphic content.
Activating your author's profile unlocks a plethora of opportunities on Momentum. Not only can you showcase your creative work, but you also gain access to features designed to enhance your experience. From a data dashboard to track your performance to a content studio for easy uploads, payment settings for managing your earnings, a resume builder, and a dynamic public profile to connect with colleagues, it's a hub for creators seeking visibility, passive income and collaboration. What sets us apart is our commitment to balance – while other platforms may charge you or set higher prices for content, we prioritize accessibility, offering free access to authors at all career stages. No forms, no criteria, no portfolio evaluations, just a welcoming space with numerous free tools to support your creative journey. Join us today, and let's create creative force together!

Plans & Payment

The main ones

SMALL subscribers: 5 videos, 15 images, 10 audio assets.

STEADY subscribers: Up to 50 downloads monthly.

GREAT subscribers: Up to 80 downloads monthly.

ENTERPRISE subscribers: Customized download limits based on agreement and needs.

The license is exclusive to the entity listed on the subscription. Sharing is not allowed as 1 license equals 1 seat. If you subscribe under your name, only projects created by you are covered. Momentum's license is applicable only to the individual or business named on the subscription.
During your active subscription period, you can freely download any assets you've acquired on the site. This is due to our license coverage, which extends to assets downloaded during your subscription. Once your subscription expires, you won't have the option to download licensed assets.
Begin by reviewing our Terms of Use and License Agreement to determine eligibility. If you qualify for a refund, please contact our Support team at subscriptions@mmtum.io for assistance with your request.
Yes, the subscription is automatically renewed on a monthly or yearly basis. If you wish to disable automatic renewal, use your profile settings in "My plan" or reach out to our Support team at subscriptions@mmtum.io.
Typically, our content is available through subscription plans, and we don't provide licensing for individual pieces. However, we offer a 'Custom Request' feature to connect you with our authors and provide exclusive licensing deals for the ordered content. Feel free to inquire about our enterprise deals for exclusive content access and licensing opportunities.
Not exactly, but our full catalog is freely accessible. Anyone can sign up without application and even download watermarked image previews at no cost.
All of our individual plans are offered as monthly or yearly subscriptions, while our enterprise plans come with customizable durations tailored to your business/team needs.
Choose from our diverse licensing options, including the Small, Steady, and Great Momentum plans, offering individual access to our expansive content catalog with the flexibility to use it on any platform worldwide. For larger-scale enterprise needs, explore our Enterprise plan, providing tailored solutions for businesses seeking comprehensive content access and licensing options.

Subscription cancelation

No, once you cancel your subscription, you lose access to downloading new content and additional licenses. However, you can continue using the content you downloaded during your active subscription according to the license terms.
While your subscription is active, all downloaded content remains accessible. After cancelation, you won't have the option to download new licensed assets or additional licenses.
Canceling your subscription is easy. Navigate to your Account settings, find the "My plan" section, and choose the cancel option. If you need assistance, contact our Support team at subscriptions@mmtum.io.

Payment and Invoices related

Billing Section in Account Settings:

  • This section is primarily related to your overall subscription to Momentum's services.
  • It encompasses information about your subscription plan, invoices, payment history, payment methods, subscription renewal details, and options to change or cancel your subscription.
  • It is geared towards managing the financial aspects of your entire account and subscription to the platform.

Payment Settings in Author Features:

  • This section is specifically tailored for authors who contribute content to Momentum.
  • It deals with the payment details and preferences related to the earnings generated by authors based on the downloads of their content.
  • Authors can set up and manage their payment methods, view their earnings, and understand the financial transactions related to their contributions.
  • It focuses on the financial aspects related to the content uploaded by authors and the earnings they accrue.

In Summary:

  • The "Billing" section in account settings is for managing your overall subscription to Momentum's services.
  • The "Payment Settings" in Author features is specific to authors and pertains to the financial details related to their content contributions and earnings.
  • Both sections work together to provide a comprehensive view and control over the financial interactions within the Momentum platform, addressing the needs of both users and content authors.
You can pay for a plan on Momentum using our secure online payment system, which currently accepts credit and debit cards as the primary payment methods.
Invoices for plan payments can be accessed in your profile. Navigate to the 'Orders' section to view and download your invoices. All invoices are automatically sent to the email address you provide in your profile details.
Momentum deducts a standard processing fee from authors' earnings to cover transaction costs associated with payment transfers. The deducted fee is transparently displayed in your payment details. Please note that it is the author's responsibility to declare and pay taxes on their earnings
Authors can access their earnings and payment history through the data dashboard in their author settings. It provides a comprehensive overview of downloads, earnings, and payment transactions.
Payments are processed at the end of each three months (end of march, june, september and december). If your earnings reach the minimum payout threshold of 50 euros, they will be transferred to your designated payment method.
Authors on Momentum receive payments based on the number of downloads their content generates. Earnings are calculated in real time. The progress is accessible at all times in every author's data dashboard in 'Monthly earnings'. If an author's earnings surpass 50 euros, the accumulated amount is transferred to the author's designated payment method every three months. It's crucial for authors to verify and maintain accurate payment details in their author settings to ensure seamless transactions.

Plan change related

There are no additional fees for changing your subscription plan on Momentum. You have the flexibility to upgrade or downgrade without incurring any extra charges.
The changes to your subscription plan will take effect immediately upon completion of the plan change process. You'll have instant access to the features and benefits of your new plan.
Yes, you can change your subscription plan as often as needed. Momentum offers the flexibility to adapt your plan to your changing requirements.
No, there are no refunds for the remaining period of your previous plan if you choose to downgrade. The change in your plan will apply from the next billing cycle.
To change your plan, it's recommended to clear any outstanding balances or unpaid invoices. Once your account is in good standing, you can proceed to upgrade or downgrade your subscription plan.

Content & Authors libraries

Content details

During content upload and details description or after submitting, you may be prompted to provide information or documentation related to releases. This ensures that the content can be used legally and ethically on the platform.
Releases might be needed for content featuring recognizable individuals (model release), individuals who are actively contributing to the creation of the content (talent release) or identifiable private properties (property release). They ensure the legal and ethical use of content and confirms model, talent or property owner consent for the commercial or public use of their face, property, performance, voice, or other distinctive features.
Releases refer to legal agreements or permissions obtained from individuals featured in the content. These agreements confirm consent for the commercial or public use of their likeness, especially in visuals like images or videos.
The usage of downloaded content is subject to Momentum's license terms. Proper usage involves incorporating the content into creative projects, and standalone use is not permitted.
Users can utilize filters, tags, and search functionalities to locate specific types of content. The detailed metadata for each piece provides additional information.
At Momentum, our content libraries thrive on regular updates, driven by the vibrant activity of our dedicated authors. The editorial process ensures that new content is reviewed and published within 72 hours of upload, ensuring a dynamic and evolving collection. We are committed to offering a diverse range of fresh material, making each visit to our platform an exciting exploration of creativity.

Authors' details

To search for authors on Momentum, simply use the search bar in the Authors Catalog. Enter keywords, name or fill the 'Country' filter to discover talented creators. It's an easy and efficient way to connect with authors whose work aligns with your interests.
Yes, Momentum encourages interaction between users and authors. Users can connect with authors through the platform, fostering a collaborative community.
Each piece of content includes details about the author. Users can explore an author's profile to discover more about their work, portfolio, and background.

Collections & Favorites

Currently, there are no limitations on the number of items users can add to their collections or favorites. The platform offers flexibility in content organization.
While there isn't a direct sharing feature, users can collaborate by recommending content and authors to each other.
Users can create collections to organize and save content for future projects. The "Favorites" feature allows quick access to preferred items.